Case Studies

Aviva

The TRG Group is delighted to have managed the reception services for Aviva plc since 1998. Aviva is the World’s sixth-largest insurance group and the largest insurance services provider in the UK, whose main activities are long-term savings, fund management and general insurance.

TRG currently manages multi-floor reception areas including the main entrance, meeting and greeting around 300 visitors per day and for which we have received as a result of surveys, 100% positive visitor satisfaction.

We also manage reception services at the associated Norwich Union building in Fenchurch Street.

Project Requirements

• A first class service provider
• Quality delivery of service
• Considerable recruitment experience and expertise
• Significant track record of delivering a measurable managed service
• A responsible employer
• Proposals for reduction of costs throughout course of project
• Conduct ongoing training and monitoring
• Flexibility in providing additional staff at short notice
  

Benefits to Aviva

• Financial stability of project
• Measurable quality of service
• Appointment of dedicated Relationship Manager
• HR responsibilities transferred to competent and reputable service provider
• Professional front-of-house staff, fully supported by TRG back office team and systems
• Regular costs review and performance meetings
• Knowledge that TRG is a responsible employer, with 34 years track record.
• Long term commitment from TRG