Case Studies

The world’s largest commercial property consultanty, offering a range of services from investment consultancy, research and consulting, leasing and acquisitions, property and facilities management appointed TRG to manage their London reception and switchboard services etc (down to (TUPE).

The company offers a range of services from Investment Consultancy, Research and Consulting, Leasing and Acquisitions to Property and Facilities Management.

TRG was selected to manage their London Reception and Switchboard services. The departmental staff were transferred with full compliance of the Transfer of Undertakings (Protection of Employment) Regulations Act 1984 (TUPE).

Project Requirements

• Appointment of the new position of Team Leader
• Recruitment of two additional team members due to service enhancement
• Improve existing service by providing good value
• Smooth transition of existing employees
• Reduction of costs through the implementation of cost saving initiatives
• Maintain staff morale
• Compliance with strict Service Level Agreement
  

Benefits to Client

• Dedicated On-site Management of transferred staff
• Guaranteed quality of service through Service Level Agreement compliance
• Fixed pricing schedule assisting in efficient budget control
• Transfer of HR responsibilities
• Long term commitment from TRG