Case Studies

A Major Bank

This major bank is one of the leading international financial service providers. With more than 98,000 employees, the bank serves more than 12 million customers in more than 70 countries world-wide; almost 50% of the bank's staff outside of its mother country.

The bank is dedicated to being the best financial services provider in the world. They endeavour to use their breadth of experience, capabilities and financial strength to create value for their shareholders, customers, employees and society as a whole.

TRG was selected following a rigorous vetting procedure as the company to which the telephone department staff would be transferred under the Transfer of Undertakings Employment Regulations Act (TUPE).

Project Requirements

• A first class service provider
• Smooth transition
• Improve existing good service by providing added value
• Reduce costs on an ongoing basis
• Maintain staff commitment
• Switchboard to be operational until 9 pm during the week
• Reduce costs
  

Benefits to Bank

• Management of transferred staff
• Financial stability
• Guaranteed quality of service
• Long term commitment by TRG
• Confidence of using a quality supplier
• No HR responsibility