Case Studies

Pearson plc

Pearson plc is an international media company with market leading businesses in education, business information and consumer publishing.

Pearson operates in more than 60 countries with a turnover of nearly £4 billion.

TRG was selected by Pearson to provide Switchboard, Reception and Help Desk services to their new head office.

Project Requirements

• Recruitment of a Supervisor and new team in a very short timescale
• Training of staff in local procedures
• Meeting service level requirements
• Maintaining a consistently high level of service
• Reducing costs
• A service provider that is a leader in its field
  

Benefits to Pearson

• Single supplier
• HR responsibility transferred
• Financial stability
• Guaranteed quality of service
• Long term commitment to TRG