TELEPHONISTS • FRONT OF HOUSE • HELP DESK PERSONNEL
CASE STUDIES
Aviva
The TRG Group is delighted to have managed the reception services for Aviva plc since 1998. Aviva is the World’s sixth-largest insurance group and the largest insurance services provider in the UK, whose main activities are long-term savings, fund management and general insurance.
TRG currently manages multi-floor reception areas including the main entrance, meeting and greeting around 300 visitors per day and for which we have received as a result of surveys, 100% positive visitor satisfaction.
We also manage reception services at the associated Norwich Union building in Fenchurch Street.
Project Requirements
- A first class service provider
- Quality delivery of service
- Considerable recruitment experience and expertise
- Significant track record of delivering a measurable managed service
- A responsible employer
- Proposals for reduction of costs throughout course of project
- Conduct ongoing training and monitoring
- Flexibility in providing additional staff at short notice
Benefits to Aviva
- Financial stability of project
- Measurable quality of service
- Appointment of dedicated Relationship Manager
- HR responsibilities transferred to competent and reputable service provider
- Professional front-of-house staff, fully supported by TRG back office team and systems
- Regular costs review and performance meetings
- Knowledge that TRG is a responsible employer, with 34 years track record.
- Long term commitment from TRG
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